{"id":4644,"title":"Tried and tested: How other healthcare systems are shaping digital change \u2013 our Skype interviews at a glance","link":"https:\/\/www.programm-gesundheit.blog\/en\/tried-and-tested-interviews\/","date":"8. October 2019","content":"<p><strong>How can digitalisation succeed in the healthcare sector? What are key success factors and which hurdles need to be overcome? As part of our <a href=\"https:\/\/www.bertelsmann-stiftung.de\/en\/our-projects\/the-digital-patient\/projektthemen\/smarthealthsystems\/\" target=\"_blank\" rel=\"noopener\">#SmartHealthSystems<\/a> study, we spoke to several international experts about their experiences in a series of Skype interviews. The experts report on their practical experience and provide a variety of insights into aspects that are currently being discussed in Germany. Here is an overview of the conducted interviews.<\/strong><\/p>\n<hr \/>\n<h4>Denmark: A national portal as a first point of contact for citizens<\/h4>\n<p>In the <a href=\"https:\/\/www.programm-gesundheit.blog\/en\/national-health-portal-interview-uffelmann\/\" target=\"_blank\" rel=\"noopener\">interview<\/a> Jakob Uffelmann, Director of Innovation at sundhed.dk, reports on how the Danish portal became a success story, how data protection is ensured, and what future services for citizens and patients will look like.<\/p>\n<div class=\"postContentEmbed\"><iframe loading=\"lazy\" title=\"#SmartHealthSystems - Jakob Uffelmann zum d\u00e4nischen Portal sundhed.dk\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/LzKhRRp6t0o?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<p>The interview was recorded on June 7, 2018.<\/p>\n<h4>The Netherlands: Patients as partners in the treatment process<\/h4>\n<p>In the Netherlands, patients can opt-in to a system of electronic data exchange \u2013 and hence profit from an e-health infrastructure that is considerably well developed. In the <a href=\"https:\/\/www.programm-gesundheit.blog\/en\/patients-as-partners-interview-van-gennip\/\" target=\"_blank\" rel=\"noopener\">Skype interview <\/a>Dr. Lies van Gennip, Director of NICTIZ, tells us how the Dutch system is designed and what experiences the country has made so far. She emphasizes the importance of placing the patient at the centre of the system and predicts a change in the reality of care towards more online contact and the home as the hub of healthcare.<\/p>\n<div class=\"postContentEmbed\"><iframe loading=\"lazy\" title=\"#SmartHealthSystems - Dr. Lies van Gennip (NICTIZ) zu Digital Health in den Niederlanden\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/wSajsrhkpJw?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<p>The interview was recorded on June 7, 2018.<\/p>\n<h4>Switzerland: Electronic patient records need to be more than a poorly operable library<\/h4>\n<p>Switzerland is on its way to implement the Electronic Dossier (EPD) for the hospital sector. For patients and doctors the use of the EPD is voluntary. Dr. med. Yvonne Gilli, head of the digitization and E-Health Department at the Swiss Medical Association FMH (Foederatio Medicorum Helveticorum), tells us in a <a href=\"https:\/\/www.programm-gesundheit.blog\/en\/electronic-dossier-interview-gilli\/\" target=\"_blank\" rel=\"noopener\">Skype interview<\/a> what the EPD can offer for patients and doctors. She emphasizes that digitalisation is a timely means, but not necessarily \u201ca fairy that can grant wishes\u201d. Interoperability, structured information and a new culture of communication are necessary to make the EPD more than just \u201ca poorly operable library\u201d.<\/p>\n<div class=\"postContentEmbed\"><iframe loading=\"lazy\" title=\"#SmartHealthSystems - Dr. med. Yvonne Gilli (FMH) zum Elektronischen Patientendossier in der Schweiz\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/JSfxr5htDf0?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<p>The interview was recorded on June\u00a026, 2018.<\/p>\n<h4>Estonia: The digital transformation in healthcare requires clear decision-making structures and the trust of citizens<\/h4>\n<p>In the <a href=\"https:\/\/www.programm-gesundheit.blog\/en\/interview-madis-tiik-digital-health-estonia\/\" target=\"_blank\" rel=\"noopener\">interview<\/a> Dr. Madis Tiik, family doctor and digital health expert, explains that e-prescription and electronic patient files have been legally mandatory in Estonia for more than a decade. In addition, citizens can view their personal health data, obtain information about illnesses or book medical appointments online via the national health information portal. The former CEO of the Estonian eHealth Foundation stresses the importance of clear responsibilities and a specific organisation for the implementation of digital health processes. At its core, the trust of citizens through maximum transparency and a secure national infrastructure were crucial for Estonia&#8217;s success.<\/p>\n<div class=\"postContentEmbed\"><iframe loading=\"lazy\" title=\"#SmartHealthSystems \u2013 Madis Tiik zum Erfolg von Digital Health in Estland\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/QK0mBpWwU3U?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<p>The interview was recorded on February 18, 2019.<\/p>\n<h4>Canada: Consistent promotion of user acceptance as a crucial strategic task<\/h4>\n<p>Dr. Jennifer Zelmer, President and CEO of the Canadian Foundation for Healthcare Improvement, explains in the<a href=\"https:\/\/www.programm-gesundheit.blog\/en\/interview-zelmer-digital-health-canada\/\" target=\"_blank\" rel=\"noopener\"> interview<\/a> that new e-health services will be successful if they address the needs of citizens and healthcare professionals, and are in turn perceived as valuable clinical support. In Canada, acceptance of new technologies has been systematically promoted through targeted user involvement and awareness campaigns. For Dr. Zelmer, the resulting engagement of citizens and medical professionals constitutes a key factor for the successful digitalisation process in Canada.<\/p>\n<div class=\"postContentEmbed\"><iframe loading=\"lazy\" title=\"#SmartHealthSystems \u2013 Jennifer Zelmer zum Vertrauen und Digital Health in Kanada\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/DC_PhaeOdsQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<p>The interview was recorded on March 19, 2019.<\/p>\n<hr \/>\n<p>All study contents and an interactive map can be found at: <a href=\"https:\/\/www.bertelsmann-stiftung.de\/en\/our-projects\/the-digital-patient\/projektthemen\/smarthealthsystems\/\" target=\"_blank\" rel=\"noopener\"><strong>smarthealthsystems.de\/en<\/strong><\/a><\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center\"><em>Keep up to date with the latest posts.<br \/>\nClick here to subscribe to our newsletter:<\/em><\/p>\n<div style=\"text-align: center;padding: 10px 0 15px 0\">\n<p><a href=\"https:\/\/www.programm-gesundheit.blog\/impressum\/newsletter\/\" target=\"_blank\" rel=\"noopener\"><button>Subscribe<\/button><\/a><\/p>\n<\/div>\n","excerpt":"<p>How can digitalisation succeed in the healthcare sector? What are key success factors and which hurdles need to be overcome? As part of our #SmartHealthSystems study, we spoke to several international experts about their experiences in a series of Skype interviews. The experts report on their practical experience and provide a variety of insights into aspects that are currently being discussed in Germany. Here is an overview of the conducted interviews.<\/p>\n","thumbnail":"https:\/\/www.programm-gesundheit.blog\/wp-content\/uploads\/sites\/25\/2018\/03\/AdobeStock_168106216_144499710_KONZERN_ST-VV_Montage.jpg","thumbnailsquare":"https:\/\/www.programm-gesundheit.blog\/wp-content\/uploads\/sites\/25\/2018\/03\/AdobeStock_168106216_144499710_KONZERN_ST-VV_Montage-370x370.jpg","authors":[{"id":2049,"name":"Dr. Thomas Kostera","link":"https:\/\/www.programm-gesundheit.blog\/en\/blogger\/dr-thomas-kostera\/"}],"categories":[{"id":137,"name":"#SmartHealthSystems","link":"https:\/\/www.programm-gesundheit.blog\/en\/category\/archive\/smarthealthsystems-en\/"},{"id":326,"name":"Archive","link":"https:\/\/www.programm-gesundheit.blog\/en\/category\/archive\/"},{"id":132,"name":"Interview","link":"https:\/\/www.programm-gesundheit.blog\/en\/category\/archive\/interview-en\/"}],"tags":[{"id":151,"name":"#SmartHealthSystems","link":"https:\/\/www.programm-gesundheit.blog\/en\/tag\/smarthealthsystems-en\/"},{"id":152,"name":"Digital-Health-Index","link":"https:\/\/www.programm-gesundheit.blog\/en\/tag\/digital-health-index-en\/"},{"id":190,"name":"digitalization strategy","link":"https:\/\/www.programm-gesundheit.blog\/en\/tag\/digitalization-strategy\/"},{"id":153,"name":"Interview","link":"https:\/\/www.programm-gesundheit.blog\/en\/tag\/interview-en\/"},{"id":204,"name":"practical experience","link":"https:\/\/www.programm-gesundheit.blog\/en\/tag\/practical-experience\/"},{"id":159,"name":"Video","link":"https:\/\/www.programm-gesundheit.blog\/tag\/video\/"}]}